Frequently Asked Questions

Where are picnic and spa parties set up?

All of our picnic and spa parties are set up at your home. We can set up indoors or outdoors — whichever works best for your space and the weather!

What surfaces can outdoor setups be placed on?

Outdoor setups must be placed on grass or cement. We are not able to set up on dirt, gravel, or uneven surfaces to ensure everything stays safe, stable, and looking beautiful.

What happens if the weather is bad?

All outdoor setups are weather permitting. If the weather isn't cooperating, we'll work with you to move the setup indoors. We want your party to be perfect no matter what!

Where are add-ons set up?

Any add-ons you book are set up in the same location as your picnic or spa party — indoors or outdoors on grass or cement — and are also weather permitting.

Are sleepovers set up indoors or outdoors?

Our sleepover tent setups are indoors only. Please make sure the space is cleared and ready for us when we arrive — this helps us get everything set up quickly and beautifully for your little ones!

How long does setup take?

Setup typically takes anywhere from 45 minutes to an hour, depending on the number of tents. We ask that the space be cleared and ready for us when we arrive so we can get started right away!

Is there a travel fee for locations outside your area?

Yes! For any location more than 25 miles outside of the 79938 zip code, we charge a $30 travel fee. We want to make sure we can serve as many families as possible across the El Paso area!

Is there a fee for upstairs setups?

Yes — if your setup location is upstairs, an additional $20 fee applies. This helps us cover the extra time and effort it takes to carry all of our equipment up safely.

Do you leave the setup overnight?

Yes! We set everything up before your party and leave it overnight so the fun can continue. We return the next day to pick everything up — no stress for you!

When do you come to pick everything up?

We return the day after your party to pick up all of our equipment and decor. We'll coordinate a pickup time with you when you book so it's convenient for your schedule.

Are your items clean and sanitized?

Absolutely! We wash, launder, and sanitize all of our items between every single use. Your little ones' health and safety is our top priority, and we take cleanliness very seriously.

What items do guests get to keep?

Most of our items are rentals that we pick up the next day. However, any personalized add-on items — such as personalized tote bags, glam bags, or satin robes — are the guests' to keep! Sleep masks and balloons are also theirs to keep.

Can guests eat and drink in the tents?

Yes! Guests are welcome to eat and drink in the tents, as long as nothing is sticky or likely to stain our inventory. We ask that you help keep our items in great condition so every party looks just as magical as yours!

What if something is broken or damaged?

If we arrive for pickup and find that any of our items are broken or need to be replaced, you will be charged for those items. We take great care of our inventory and ask that you do the same!

Do you clean up the party space afterward?

We only take back the items that belong to us — we do not clean up the party space itself. Any decorations, food, or other items not belonging to us will remain for you to tidy up after we've collected our equipment.

How do I know if my space is big enough?

Great question! If you're unsure whether your space can fit the number of tents you'd like, we are happy to go over that with you during the booking process. Just reach out and we'll help you figure out the perfect setup for your home.

Is a deposit required to book?

Yes! We require a $50 non-refundable deposit to save your date. This deposit goes toward your total balance. The remaining balance for your event is due the day prior to setup.

What's included in each package?

Each package includes everything listed in its description — from the low-style picnic table and cushions to spa bowls, mirrors, and themed decor. Setup and pickup are always included. Check each package for the full details!

Can I choose a custom theme?

Absolutely! We love bringing your vision to life. All of our packages can be styled to match your chosen theme. If you have something extra special in mind, ask us about our Custom Theme Add-On!